PREAMBLE:
a. These General Terms and Conditions of Online Sale, hereinafter referred to as [CONDITIONS], are entered into between Tarefa Cordial Unipessoal, Lda., with registered office at Rua Vinhas de Dentro 7, 9800-423 Urzelina, São Jorge, NIPC 517323133, and also registration number xxxxxxxxx, registered at the Commercial Registry Office of xxxxxxxxx, with a share capital of xxxxxxxxx, and the individuals who, by using the Tarefa Cordial Unipessoal, Lda. website, wish to make purchases through the online store, hereinafter referred to as [SITE];
b. These conditions apply exclusively to natural persons who are not traders, hereinafter referred to as [USER], meaning any individual acting for purposes that do not fall within the scope of their professional, commercial, industrial, or craft activity;
c. The USER must carefully read the general terms and conditions of sale and expressly agree to them by clicking the button “I accept the general terms and conditions of sale”; therefore, if they do not agree, they should not place an order or make a purchase;
d. These general conditions shall not apply if it is determined, based on the order placed, that the USER is not a final consumer, as defined in subparagraph c) of Article 3 of Decree-Law No. 24/2014, of 14 February;
e. Tarefa Cordial Unipessoal, Lda. reserves the right, without prior notice, to add to, modify, or amend these general terms and conditions of online sale, to change the sale price, or to modify or replace the products available, it being understood that by placing a new order or making a purchase, the USER expressly accepts and agrees to be bound by the new terms, conditions, and sale prices.
DEFINITIONS:
1.1) SELLER, hereinafter referred to as [SELLER], is a legal entity or sole trader who offers products for sale on the SITE;
1.2) USER is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft, or professional activity, and who, through the use of the SITE, places product orders or purchases products;
1.3) PRODUCT or ORDER: an item listed on the SITE for online sale;
1.4) MADE-TO-ORDER PRODUCT: a product ordered by a user that is not available in stock.
PRODUCTS AND PRICES:
2) The COMPANY offers, through the SITE, a wide range of products for sale;
3) The offer for each product is limited to the existing stock;
4) All prices include VAT at the legal rate in force in the Autonomous Region of the Azores;
5) Prices are always shown in euros;
6) The images displayed may not correspond exactly to the product presented. For technical reasons, the colours shown may also differ slightly from the actual colours;
7) In rare cases, descriptions may contain errors; therefore, the manufacturer’s description should also be consulted (IF POSSIBLE, LIST BRAND WEBSITES);
8) Made-to-order products, hereinafter referred to as [ORDER], take on average up to two weeks to become available in the event of a stock shortage, or longer for specific products;
9) The technical specifications, design, or colours of the product are subject to change without prior notice;
10) The SITE is updated with the utmost care; however, it is possible that price information may contain errors. Therefore, Tarefa Cordial Unipessoal, Lda. does not commit to the offer and reserves the right to cancel the order if such an error occurs;
11) Tarefa Cordial Unipessoal, Lda. declines any responsibility for possible errors that may occur on the SITE or for situations in which the SITE becomes inaccessible;
12) The weight indicated for each product on the SITE does not correspond to its exact weight but rather to an approximate weight, due to the inclusion of packaging materials used for shipping.
PRODUCT ORDER OR PURCHASE REQUEST:
13) Orders on the SITE may be placed 24 hours a day, 7 days a week, except in cases of force majeure;
14) While browsing the SITE, you may add products to your shopping cart by clicking the “buy” / “add” button;
15) Once you have finished selecting your products, you can click on the “x products” / “Cart” option at the top of the SITE to proceed and complete your purchase;
16) In the “shipping” field, you may choose in-store pickup at our shop in Ponta Delgada, located at ______;
17) We deliver to mainland Portugal, the Azores islands, and Madeira islands;
18) There are no shipping costs for orders collected at the Ponta Delgada store;
19) Only orders for delivery within mainland Portugal and the Autonomous Regions of Madeira and the Azores will be accepted;
20) Only orders for delivery within mainland Portugal and the Autonomous Regions of Madeira and the Azores will be accepted;
21) After entering your personal data, please also confirm your intention to place the ORDER;
22) Once confirmed, the ORDER will be processed and cannot be cancelled, except under the right of withdrawal set out in clauses 30 to 33;
23) Your ORDER will not be accepted, and the contract will not be deemed concluded until you receive, by email, confirmation of acceptance of the order and complete payment for it;
24) Payment must be made at the time of ORDER confirmation;
25) Payment must be made after the company confirms the existing stock and sends the final amount by email. If no objection is raised, you will have 48 hours to make the payment;
26) Accepted payment methods are: PayPal, Multibanco reference, MB Way, or bank transfer.
ORDER DELIVERY:
27) The ORDER will be delivered by courier (CTT, freight forwarder, EMS, or another service);
28) The shipping time will, in principle, be up to 48 hours on business days from the date of receipt and confirmation of payment of the ORDER by our company, except in cases of stock shortages, in which an alternative shipping time will be proposed. Customized products may take longer due to the personalization process;
29) If no one is present at the indicated address, the ORDER will be held at the local CTT or freight forwarder station for 3 business days. After this period, it will be returned to the company. Once this period has expired, the items will be returned to Tarefa Cordial Unipessoal, Lda., and the customer will be contacted to schedule a new delivery, the cost of which will be borne by the customer.
WARRANTY:
30) Items purchased on the SITE come with a two-year warranty, unless expressly stated otherwise;
31) To benefit from this warranty, the USER must keep the invoice as proof of purchase;
32) The COMPANY is solely a reseller. All products sold by the COMPANY are not manufactured by us. The product warranty is provided by the respective manufacturer in accordance with the law, up to a maximum of 2 years from the date of purchase;
33) If you encounter difficulties with the installation or use of a product, first ensure that you are following all instructions provided in the manufacturer’s manuals. If the problem persists, contact the manufacturer directly or our company;
33.1) We make every effort to ensure that your product is replaced as quickly as possible, but the resolution time is not solely under our control. All products received at our facilities are tested and dispatched within a maximum of 48 hours. Beyond that, responsibility lies with the manufacturers and suppliers;
33.2) In the case of discontinued products, replacement may be made with an equivalent or superior product currently available on the market. This replacement is the responsibility of the supplier or manufacturer; if replacement is not possible, a refund may be issued.
CONTRACT TERMINATION AND RETURNS:
34) The USER has the right to cancel the purchase if they do not receive their product within a maximum period of 30 days, with shipping costs being the responsibility of the customer;
35) The USER may freely terminate the contract concluded and executed on the SITE, under Article 10 of Decree-Law No. 24/2014 of 14 February, with the USER being responsible for any return costs or shipping. To exercise this right, the USER must, within a maximum of 14 days from the date of receipt, send the product to Rua Vinhas de Dentro 7, 9800-423 Urzelina, São Jorge, by registered mail with acknowledgment of receipt;
36) In the case of contract termination, the customer has a maximum period of 30 days from the date of receipt of the order to return to the company, at the address indicated above, the purchased product(s) with all its accessories and packaging, in excellent condition, without scratches or signs of use, together with the operating instructions, a copy of the sales invoice, and proof of order receipt, as detailed below:
a) – Books must be in their original condition, without signs of use, folds, marks, torn or creased pages, or writing;
b) – Films, TV, and Music: CDs, DVDs, vinyl, etc., with unopened packaging and intact seals;
c) – Software and Video Games with unopened packaging and intact seals;
d) – Electronics (TVs, Audio, Video, Computers, GPS, etc.) with products showing no signs of misuse. The product must be returned complete, with all components and accessories, instruction manuals, and original packaging in perfect condition;
e) – Clothing, Shoes, and Accessories in their original condition with all packaging and labels;
f) – Other products with no signs of misuse. The product must be returned complete, with all components and accessories, instruction manuals, and original packaging in perfect condition-
37) The consumer loses the right to freely terminate the contract if the above conditions are not met;
38) After receiving the returned order and all documents mentioned in the previous point, the company will refund the amounts paid by the customer, preferably using the same payment method if possible, within a maximum period of 14 days, without any cost to the customer, except for return or shipping costs.
CONSUMER DISPUTES:
38) The European Union has created a website to support consumers in submitting complaints regarding any dispute in which they are involved. In this context, the COMPANY provides all necessary information so that you can exercise your right to file a complaint with an official, third-party, and impartial entity. Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we offered to resolve the situation, you may access the official site https://ec.europa.eu/consumers/odr
and submit your complaint;
39) All electronic messages sent during access to the online store, including emails and messages via an internet browser, shall be considered contractual statements for the purposes of applicable law;
40) Alternative dispute resolution (ADR) is the possibility available to all consumers to seek assistance from official entities in resolving or providing guidance on a conflict before initiating legal proceedings in the courts. Generally, the procedure is as follows: the customer requests that an impartial third party act as an intermediary between themselves and the merchant, who is the subject of the complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a resolution.
You may know the concept of alternative dispute resolution by other names: “mediation,” “conciliation,” “arbitration,” or “competent consumer dispute committee.” ADR is usually less costly, less formal, and faster than court proceedings.
SUGGESTED ALTERNATIVE DISPUTE RESOLUTION ENTITIES:
– CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt/pt/
– Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
– Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/
– Ciab – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
http://www.ciab.pt/pt/
– Cicap – Tribunal Arbitral de Consumo
https://www.cicap.pt/
FINAL PROVISIONS:
41) All electronic messages sent during access to the online store, including emails and messages via an internet browser, shall be considered contractual statements for the purposes of applicable law;
42) The COMPANY may send the customer information about new products, promotions, or other content of interest to online store customers, provided the customer has subscribed to the newsletter;
43) For any comments or questions, please contact our customer support line at +351 919 489 820 or by email at asbricolage@gmail.com.
